Frequently Asked Questions

Q. Where do I enter a Special Code during the order process to take advantage of special offer? A. Go through the order process as if you are paying full price.  When you get to the screen where it indicates the fedex shipping charges, look to the right of the screen and notice the field called Special Code.  Enter the code there and the next screen will calculate the correct total.  It's before you enter your credit card information.  If you still have difficulty call us or email us for help.     Q. Do I have to re-treat the mat? A. No, You never have to re-treat the mat.  Since the cured antimicrobial chemistry is non-volatile, insoluble, and non-leaching, the treatment should last the life of the mat.  With proper care your mat should last over 5 years.   Q. What tests have been done to show that the mat really does work? A. During the research and development of Dr. Doormat a series of lab tests were conducted by microbiologists specializing in antimicrobial chemistry.  The results established the guidelines for manufacturing the most effective antimicrobial treated doormat and used as a baseline for creating the standards of our manufacturing process.  The official approved Dr. Doormat was then sent to a third party lab with a microbiologist and engineer that are home environmental experts and have conducted extensive research and field studies on the topic of street dirt and track-in.  The results validated our claims and were used to further establish the quality control standards that our factory uses in the production of Dr. Doormat today.         Q. If my cat falls asleep on Dr. Doormat will it hurt the cat?  A. Absolutely not, your cat will be happy and the microbes that may be living on your cats fur or paws that come into contact with the surface area of the mat will be rendered harmless.  The treated surface of Dr. Doormat also helps control odors which is an added benefit for pet owners.  Remember the special antimicrobial chemistry is permanently bonded to the fibers of the capet and can't come off.   Q.  If my baby should crawl onto my Dr. Doormat, could the doormat hurt my baby just by crawling on it?      A.  No,  The special treated surface cannot penetrate the skin of a human being and is permanently bonded to the surface of the mat and can't be tracked throughout your house.  For over 25 years the special antimicrobial treatment has been safely used in consumer products including disposable diapers which come in direct contact with your babies skin.  The chemistry has been accepted and registered with the EPA, EU and other regulatory agencies for this specific application. Q. Can I keep Dr. Doormat outside my front door with no overhang or protection from the elements? A. To get the most out of your mat and to maintain its appearance and usefulness over the longest period of time our experts suggest the following: Dr. Doormat is designed for indoor use and will work effectively outdoors providing the mat is not directly exposed to the elements.  An entrance way that is covered with a portico or some kind of protection should be fine.  Remember to benefit from Dr. Doormat’s antimicrobial features, the surface area of the mat needs to be completely exposed to make contact with the surface areas of the bottom of the shoes or paws stepping on the mat.  There is never a need to re-treat the mat and the antimicrobial treated surface area will remain effective for the life of the product providing the owner follows the proper care instructions provided.  Dr. Doormat is stain resistant and the antimocrobial treatment protects against the degredation of the mat and odors.    Q. What is the proper care of Dr. Doormat? A. Because the options for care instructions are rather long I'm going to direct you to the home page.  On the left hand side of the screen there are a list of options.  Select, About The Product and scroll down to the end of the page.  The complete instructions will assist you with the proper care and maintenace of Dr. Doormat. Q. Can periodic vacuuming damage the antimicrobial function of the mat?   A. No, It is recommended that you shake out the mat, (outside of course) as frequently as possible and vacuum at least twice a week if possible.  The entire treated surface of Dr. Doormat has been treated and will not wear off unless the fibers of the yarn are removed or worn off.  A vacuum cleaner used normally will not reduce the strength of the treated surface.